Last Updated: August 2026
This Trainer Code of Conduct is designed to maintain the high standards of FitCall.me, ensuring a professional, safe, and consistent environment for your international clients.
As a vetted Trainer on the FitCall.me platform, you represent our global community. Your conduct directly impacts client retention, the reputation of our platform, and your professional growth. By accepting your invitation to join FitCall.me, you agree to uphold the following standards:
• Show Up On Time: You are required to be in the video call at least 2 minutes before the scheduled start time.
• Reliability: Punctuality is the core of our brand. Consistent tardiness is grounds for account review or deactivation.
• Dress & Environment: Maintain a professional appearance and ensure your training environment is clean, well-lit, and free from excessive background noise.
• Be a Partner, Not Just a Coach: Your goal is to keep clients consistent. Check in during the session, offer encouragement, and ensure they feel the value of the human connection.
• Focus on the Goal: Stay focused on the client’s fitness objectives. Avoid discussing unrelated personal topics that could detract from the session’s value.
• Non-Discriminatory Practice: Treat all clients with equal respect, regardless of their fitness level, background, location, or cultural identity.
• Safety First: If a client exhibits signs of injury or distress, stop the session immediately and advise them to seek medical attention.
• Scope of Practice: Do not provide medical, nutritional, or clinical advice. If you are not a licensed nutritionist or doctor, clearly state that your guidance is for fitness and general wellness only.
• No Off-Platform Payments: All sessions must be booked and paid for through the FitCall.me platform. Attempting to solicit clients to pay you directly outside of our system is a violation of our Terms and will result in permanent account termination.
• Communication: Trainer and Clients may exchange contact information to coordinate and conduct training sessions. Both parties are expected to communicate professionally and comply with FitCall's policies at all times.
• Dispute Resolution: In the event of a client complaint, remain professional. You are required to provide your version of events to the Admin team if a dispute is filed.
• Calendar Integrity: Keep your availability updated. If you must change your availability, do so at least 24 hours in advance to avoid disruption to your clients.
• Professionalism in Cancellations: If you have an emergency that prevents you from attending a session, notify the Admin team immediately so we can assist the client.
FitCall.me maintains a zero-tolerance policy for:
• Harassment, bullying, or inappropriate language of any kind.
• Any form of sexual solicitation or inappropriate conduct.
• Theft, fraud, or misrepresentation of credentials.