Last Updated: August 2026
Learn how to delete your FitCall.me account and understand our data retention procedures.
We are committed to providing you with clear and accessible choices regarding your data. This document outlines your rights, the exact steps to request account deletion, and how we handle your request.
At FitCall.me, we respect your right to control your personal data. This Account Deletion Policy describes how users (including both trainers and clients) can request the deletion of their accounts and associated personal data, what data is removed, and our retention policies in compliance with global privacy regulations (GDPR, CCPA, and App Store guidelines).
You can request account deletion through several convenient methods:
In-App DeletionLog into your dashboard, go to Settings, locate the Danger Zone section, and click on Delete Account.
Web-Based Deletion RequestIf you no longer have access to the app, you can submit an account deletion request through our online support page or by using our direct contact form.
Email RequestSend an email to support@fitcall.me from the email address associated with your account. Please include "Account Deletion Request" in the subject line.
Upon processing your request, we permanently remove or anonymize the following data from our active systems:
We only retain data that we are legally or operationally required to keep:
Financial & Transaction LogsPayment history, subscription records, and payouts are kept for accounting, taxation, and fraud prevention purposes in accordance with local regulations.
Backups & Server LogsBackup copies of databases may persist for up to 90 days before being completely overwritten. During this period, your data remains secure and encrypted.
Public Content AnonymizationReviews, feedback, or forum posts you submitted may be detached from your identity and displayed under an "Anonymized User" moniker.
We act promptly on all data deletion requests to ensure compliance: